Privacy Policy

Last Updated: November 2024

1. Overview

Sharp Edge Bot ("Company", "we", "us", "our") values your privacy and is committed to transparency regarding how we collect, use, and protect your information. This Privacy Policy explains our practices regarding personal data collection and use when you access our Service.

Important: By using Sharp Edge Bot, you consent to the practices described in this Privacy Policy. If you do not agree with our practices, please do not use the Service.

2. Information We Collect

Information You Provide Directly

  • Account Information: Email address, name, and any other information you submit during registration
  • Billing Information: Payment method details processed securely through Stripe
  • Communication Data: Messages, inquiries, or feedback you send to our support team
  • Usage Data: Your interactions with the Service, queries submitted, and features accessed

Information Collected Automatically

  • Device Information: IP address, device type, operating system, browser type, and version
  • Usage Analytics: Pages visited, time spent, features used, referring URL, and click patterns
  • Location Data: General geographic location based on IP address (not GPS-based)
  • Cookies and Tracking: Cookies, pixels, and similar technologies to enhance user experience

Information from Third Parties

  • Stripe: Payment processing and billing information
  • Analytics Providers: Aggregated usage data and analytics

3. How We Use Your Information

Sharp Edge Bot uses collected information for the following purposes:

  • Service Delivery: Verifying subscription status, providing access to the Service, and processing payments
  • Communication: Sending transactional emails, service updates, billing notifications, and support responses
  • Improvement: Analyzing usage patterns to improve features, performance, and user experience
  • Security: Detecting fraud, preventing abuse, and maintaining Service security and integrity
  • Legal Compliance: Complying with applicable laws, regulations, and legal requests
  • Marketing: Sending promotional communications (which you can opt out of at any time)
  • Analytics: Understanding user behavior and optimizing the Service

4. How We Share Your Information

Sharp Edge Bot does not sell your personal information. However, we may share information in these circumstances:

  • Service Providers: Third-party vendors (Stripe, analytics providers) who process data on our behalf under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or government request
  • Business Transfers: In the event of merger, acquisition, bankruptcy, or sale of assets
  • Consent: When you explicitly authorize us to share your information
  • Fraud Prevention: To prevent fraud or security breaches

5. Data Security

Sharp Edge Bot employs industry-standard security measures, including encryption (HTTPS/TLS), secure servers, and access controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Important Disclaimer: No method of transmission over the internet or electronic storage is 100% secure. While we implement reasonable security measures, we cannot guarantee absolute security. You assume all risk related to the security of your information. For sensitive information, payment processing is handled entirely by Stripe using their industry-leading security infrastructure.

6. Data Retention

Sharp Edge Bot retains your personal information for as long as your account is active or as necessary to provide the Service. After account termination or subscription cancellation, we retain information for:

  • Legal/Tax Purposes: As required by law (typically 7 years for financial records)
  • Fraud Prevention: To prevent fraudulent activity and unauthorized access
  • Analytics: Anonymized usage data for service improvement

You may request deletion of your data subject to legal retention requirements by contacting us directly.

7. Cookies and Tracking

Sharp Edge Bot uses cookies, pixels, and similar tracking technologies to enhance your experience, remember your preferences, and understand how you use the Service.

Types of Cookies:

  • Essential: Required for basic functionality
  • Analytical: To understand usage patterns and improve the Service
  • Preference: To remember your settings and preferences

You can control cookies through your browser settings. Disabling cookies may limit Service functionality.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Portability: Request your data in a portable, machine-readable format
  • Opt-Out: Opt out of marketing communications and certain data processing activities

To exercise these rights, contact us at the information below. We will respond within 30 days of your request.

9. Children's Privacy

Sharp Edge Bot is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If you are under 18, you must not use this Service. If we discover we have collected information from a minor, we will immediately delete such information.

Parents or guardians who believe we have collected information about a minor should contact us immediately.

10. Third-Party Services

Sharp Edge Bot integrates with third-party services, including:

  • Stripe: Payment processing and subscription management. See Stripe's privacy policy: stripe.com/privacy
  • Analytics Providers: Usage tracking and analytics

We are not responsible for third-party privacy practices. Please review their privacy policies independently.

11. International Data Transfers

If you are accessing Sharp Edge Bot from outside the United States, your information may be transferred to, stored in, and processed in the United States or other jurisdictions where our servers are located. These jurisdictions may have data protection laws different from your home country.

By using Sharp Edge Bot, you consent to the transfer of your information to jurisdictions outside your country of residence.

12. Changes to This Policy

Sharp Edge Bot reserves the right to update this Privacy Policy at any time. We will notify you of material changes by updating the "Last Updated" date and, if necessary, by posting a prominent notice on the Service. Your continued use of the Service following any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or wish to exercise your privacy rights, please contact us through the Sharp Edge Bot platform or reach out to our support team. We will respond to inquiries within 14 business days.

For GDPR-specific requests, please include "GDPR Request" in the subject line.

Acknowledgment: By using Sharp Edge Bot, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.